Last Updated: 14-Sep-2024

1. General Information

At My Volt, we strive to provide you with the best shopping experience. This Shipping Policy outlines how we handle shipping for orders placed on our website www.myvolt.in.

2. Processing Time

• Order Processing: Orders are typically processed within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.

3. Shipping Methods and Delivery Times

• Domestic Shipping: We offer various shipping options within India, including standard and expedited shipping. Delivery times may vary based on your location and the shipping method selected.
  • Standard Shipping: Estimated delivery within 6 to 10 business days.
  • Expedited Shipping: Estimated delivery within 5-7 business days.
• International Shipping: We currently do offer international shipping. If international shipping is available, please note that delivery times may vary depending on the destination country and customs processing.

4. Shipping Charges

• Domestic Shipping: Shipping charges are calculated at checkout based on the shipping method selected and the delivery address.
• Free Shipping: We offer free standard shipping on orders over ₹2000 within India.
• International Shipping: If applicable, international shipping charges will be calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Delivery Issues

• Delayed or Lost Packages: While we strive to ensure timely delivery, delays can occur due to factors beyond our control (e.g., weather conditions, customs processing). If your package is delayed or lost, please contact our customer support at info@myvolt.in for assistance.
• Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.

7. Order Changes and Cancellations

• Order Changes: If you need to make changes to your order or shipping address, please contact us immediately at info@myvolt.in. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
• Order Cancellations: Orders can be canceled within 12 hours of placing the order. Please contact us at info@myvolt.in to request a cancellation. Once an order has been shipped, it cannot be canceled.

8. International Shipping

If applicable, please note that international shipping may be subject to import duties, taxes, and fees. These charges are the responsibility of the customer and will vary depending on the destination country.

9. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

• Email: info@myvolt.in
• Phone: +91 82957 10001
• Address: SECTOR B, BANDH ROAD, DEFENCE ROAD, AMBALA CANTT, HARYANA 133001